Shipping Policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We are thrilled you have chosen to harness the power of your cycle with
Lacuna Kitchen!
Please have extra patience as we launch our new business and crinkle out potential issues along the way.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping within Canada for orders over $100.
In-store pickup
We do not offer local pick-up locations, although we are working towards providing this service within the Ottawa region.
International Shipping
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lacuna Kitchen is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 12 days (depending on your location) of receiving your shipping confirmation email depending on your location please contact us at info@lacunakitchen.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@lacunakitchen.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@lacunakitchen.com.